# WhatsApp Chat documentation

- created: 04/24/2017
- latest update: 04/24/2017
- by: idnovate.com

### What is this?

Now your visitors / readers / customers can chat with you at WhatsApp, directly from your page / blog / store to the mobile!! No need to add your mobile phone number to the mobile address book.

WhatsApp is the most popular chat app in more than half the world

WhatsApp is the most popular messaging app in 109 countries, which represents 58% of the 187 countries.

WhatsApp Chat is Convenient for your Visitors / Readers / Customers
Many online consumers want help from a live person while they are shopping online; in fact, most online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.

An online chat system provides visitors / readers / customers immediate access to help. Wait times are often much less than a call center, and visitors / readers / customers can easily multi-task while waiting.

WhatsApp Chat Increases Sales
The key is that customers have someone who can immediately walk them through a sale if they become confused or have a question that can make or break a sale. This helps eliminate bounces away from retail websites and ensure that full shopping carts make it through check out.

✔ We can customize the module or make any modifications that you may need. Contact us for a quote.

Do you have any questions or concerns? Send us a message! We will happily answer any questions.

### Features

- Chat with your visitors / readers through WhatsApp, the most popular messaging app. Vital module for your blog, which allows you to create stronger relationships with your visitors / readers by guiding and advising them in real time.
- Chat with your customers through WhatsApp, the most popular messaging app. Vital module for your store, which allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.
- You can display the block in multiple positions: in homepage, frontpage, page, post, checkout, customer account, only in WordPress pages, only in WooCommerce pages, etc.! Configure where do you want to display it.
- You can define a different phone number for each button. For example: you can define a number for after sales support, another number for questions about your catalogue and show it only at product page, another number for checkout process support and show it only at checkout page, etc.
- It opens WhatsApp app automatically, both PC and mobile!!
- Your visitor / reader / customer don't need to add your mobile phone number to the mobile address book. The chat will be opened automatically with your phone number, even in desktop and in mobile.
- You can filter by user rola and/or type of page displayed.
- You can configure the button to open a WhatsApp group.
- Localize all texts in your installed languages.
- Answer chats from WhatsApp web and from your mobile device.
- Adaptive and responsive design (RWD), valid for all resolutions of your computer and mobile device.
- Multilanguage. The chat interface is displayed in the customer language.
- Compatible with all web browsers.
- Compatible with mobile.

### How does it work?

First, we need to configure 1 WhatsApp Chat button. Go to plugins section and click 'Settings' link under 'WhatsApp Chat for WordPress / WooCommerce'.

###### - Click on tab WhatsApp Chat 1

Enabled To enable or disable this WhatsApp Chat button.

Only mobile Select Yes if you want to show this button only on mobile devices.

Shortcode Select Yes if you'll use as a shortcode.

Mobile phone Phone number which will receive WhatsApp messages. Introduce mobile phone number with the international country code, without "+" character. Example: Introduce 341234567 for (+34) 1234567.

Chat group Id Identification of the WhatsApp chat group. If defined, will open the group and will offer to the customer to join it. You can obtain this Id going to the Info group - add participant - Invite to group via link. You can find identification needed in https://chat.whatsapp.com/xxxxxx where xxxxxx it is the Id.

Text Text to display in the button. Leave blank to show only WhatsApp icon.

Page position Position of page you want to show the button.

Horizontal position Horizontal position ;)

Color Color of the button

Show on To show globally on WordPress pages and / or WooCommerce pages.

Filter by page To filter by type of page.

Filter by role To filter by user / visitor / customer role.

Custom CSS To apply a custom design to the button.

Custom JS To apply a custom behaviour to the button with JavaScript / jQuery language.

###### - Save changes and see how it looks WhatsApp Chat button configured.

###### - It's done. Simply and highly customizable!

### Changelog

#### Version 1.0.5 (05/22/2017)

    Added "only mobile" option

    Added new predefined designed button

    Added other minor improvements

#### Version 1.0.0 (05/10/2017)

    Initial stable version

### Source & Credits

Copyright: © 2017 idnovate.com (https://www.idnovate.com/)
License: Commercial